We accept Returns or Exchanges within 15 days after receiving your order.

1. Submit an online return request at the Returns Portal or send us an email to hello@ourbrand.pt

2. Pack the item in the same box and stick the returns label on it. The customer is responsible for shipping, but we can help and issue a label  (the amount will be discounted on the refund - let us know).

3. Return the package at a pickup point (CTT or Fedex/TNT are available).

More information at Returns and Exchanges Policy.