NON EUROPEAN COUNTRIES AND CUSTOM FEES

All shipments to countries outside of the European Union are the customers responsibility to pay for any of the destination country’s customs charges, duties, or taxes.

 

Shipping to the United States of America (USA)

Orders under $800 are not subject to import duties or taxes and can enter the United States duty-free. Orders over 800 USD might be subject to Import duties or taxes.

 

Shipping to the United Kingdom (UK)

Orders shipped to the UK are VAT-exempt (no VAT charged at checkout). However, upon arrival, you will be required to pay UK import VAT (approx. 20%) and a customs clearance fee (charged by the courier, usually between £8–£15). These fees are not included in your order total and are the responsibility of the customer. If you have any questions before placing your order, feel free to contact us at hello@ourbrand.pt

We accept Returns or Exchanges within 15 days after receiving your order.

1. Submit an online return request at the Returns Portal or send us an email to hello@ourbrand.pt

2. Pack the item in the same box and stick the returns label on it. The customer is responsible for shipping, but we can help and issue a label  (the amount will be discounted on the refund - let us know).

3. Return the package at a pickup point (CTT or Fedex/TNT are available).

More information at Returns and Exchanges Policy.